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Equipment monitoring.
Tech support.
No blind spots.
ConnectedFresh watches your equipment 24/7. Science On Call keeps your tech running. When your restaurant has both, there's nothing between the walk-in cooler and the POS that isn't covered.
Automated temperature logging, equipment health alerts, food safety compliance, water monitoring — around the clock, across every location.
AI-powered tech support across your entire stack — POS, networking, delivery tablets, printers. One number. Instant resolution. No vendor runaround.
When a problem crosses from hardware to software — or vice versa — neither company sends you somewhere else. The handoff is built in.
Restaurant operations have two sides.
Most vendors only cover one.
Your equipment can be monitored perfectly, but when the POS goes down on a Friday night, that's a different vendor, a different phone number, a different queue. And vice versa.
Physical operations
Walk-in coolers, freezers, compressors, water systems, HVAC. Equipment fails silently. A door left ajar, a compressor trending warm, a filter past its life — these cost real money when nobody’s watching.
Digital infrastructure
POS, KDS, printers, networking, delivery tablets, R365. When something breaks, your manager has to figure out which vendor to call before they can even start solving the problem. That’s wasted time on every incident.
What each company does
Where the partnership matters
Each company works independently and serves customers on their own. But for restaurants that use both, a few things get meaningfully better.
The "is it hardware or software?" question goes away
When a screen goes dark or a sensor stops reporting, your manager doesn’t have to diagnose whether it’s a network issue or an equipment problem. Both teams are already aware of the other, and the handoff happens without your team playing middleman.
New store openings get smoother
ConnectedFresh sensors go live on day one with pre-configured equipment. Science On Call absorbs the inevitable wave of "how do I use this?" questions from new staff. Your IT team stays focused on the rollout instead of troubleshooting basics.
Your people focus on the work that matters
ConnectedFresh automates the monitoring your team was doing with clipboards. Science On Call handles the routine tech questions that bog down your IT staff. Neither replaces anyone — both free up time for the strategic work your team should be doing.
Both integrate with the platforms you already use
ConnectedFresh sends data to Ecotrak, CMX1, FoodDocs, R365, and any system with an API. Science On Call works across Toast, Square, PAR, and the rest of your tech stack. No rip-and-replace — both plug into what you already have.
Two problems.
One conversation.
A ConnectedFresh alert fires about a walk-in cooler. The manager handles it. Then they notice a KDS screen went dark. Instead of calling a different vendor, the issue routes to Science On Call and gets resolved remotely in minutes.
No vendor detective work. No hold music. One ecosystem covering the physical and the digital.
The math
saved from a single cooler failure caught by ConnectedFresh
to set up ConnectedFresh sensors at a new location
of POS issues resolved by Science On Call’s AI
incidents resolved per location, per two-week period
Built for growing restaurant groups
If you're adding locations, managing multiple vendors, or trying to keep ops tight as you scale \u2014 this is for you.
Multi-unit operators
5, 50, or 500+ locations — consistency and coverage matter more than one-off fixes.
Brands opening new stores
Every new location means a technology learning curve. Both companies smooth that out.
Ops teams stretched thin
When your managers are troubleshooting printers and checking clipboards instead of running the restaurant.