Frequently Asked Questions
Everything operators ask us about wireless monitoring — setup, sensors, alerts, pricing, and data. Straight answers, no fine print.
Product & Setup
ConnectedFresh is an IoT-powered monitoring platform for food service and cold chain operations. Wireless sensors automatically track temperature, humidity, door status, energy usage, and other conditions across your locations — sending real-time alerts and generating audit-ready compliance logs.
Restaurants, grocery stores, convenience stores, cold storage warehouses, food production facilities, healthcare and pharmacy, hospitality venues, and campus dining operations. Anyone who needs to monitor environmental conditions and stay compliant.
Instead of staff checking thermometers 2-4 times a day and writing on clipboards, our sensors monitor continuously 24/7. The platform auto-generates HACCP-compliant logs, catches issues between checks, and eliminates human error entirely.
Temperature, humidity, door open/close status, energy consumption, water leaks, air quality, vibration, occupancy, water flow, water quality, and more — 14 sensor types across 25+ solutions covering food safety, worker safety, equipment health, and facility management.
About 15 minutes per location. Sensors arrive pre-configured — mount them and they start reporting. No software installation or IT team required.
15 minutes per location. Pre-configured hardware arrives ready to go — open the box, plug in the gateway, place your sensors.
Yes. The multi-location dashboard gives you a single view across all your sites with location-level filtering and alerting.
You choose the channel — SMS, email, Slack, voice call. Alerts include escalation routing so nothing goes unanswered.
Pricing & Support
Customers report 370%+ ROI with average payback under 6 months. Documented savings include $40K+ per year at a single busy Chick-fil-A location ($80K+ to date), 1,000+ labor hours saved annually at Luna Grill, and $60K+ prevented in a single refrigeration incident.
We replace it. ConnectedFresh is a managed service — if hardware fails, we ship a replacement at no cost.
Data & Security
No. Sensors use LoRaWAN wireless technology with 5-10 year battery life. The gateway connects via ethernet or cellular — no dependency on your WiFi network.
No. ConnectedFresh uses LoRaWAN technology with 5-10 year battery life sensors. No WiFi dependency, no IT involvement.
Yes. All readings are timestamped, tamper-proof, and exportable. HACCP, health department, and regulatory audits are covered.
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